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You are currently playing with an available Bonus Balance. This is in line with the Bonus Policy you accepted, please revert to our Bonus Policy for more information.
 

Bonus Policy


  1. Playwins’s promotion bonus terms, which comprise part of these Terms & Conditions, may be found at:


    In the event and to the extent of any conflict between these Terms & Conditions and any promotion-specific terms and conditions, the promotion-specific terms and conditions shall prevail.

  2. These terms and conditions form part of our Terms of Service, , and their acceptance is a prerequisite to account registration. Any capitalized terms used herein which are not defined shall take their meaning from the Terms of Service.

  3. All bonuses offers are strictly limited to one: (i) per person; (ii) per household address; (iii) email address; (iv) telephone number, (v) identical payment account number or linked Skrill accounts; (vi) per IP address; (vii) computer (viii) mobile device (mobile or tablet); (ix) e-payment account; (x) application download and/or shared computer (by way of example only: public library, internet cafe or workplace).

  4. Bets placed on Sport will not count towards your wagering requirement for your casino bonus. If player place bets on sport before the wagering requirements for the casino bonus have been met, we reserve the right to withhold any amount in excess of a player's original deposit from a player's withdrawal.

  5. All Playwins's offers and bonuses are intended for recreational players only, accordingly, any activity which unfairly exploits or manipulates one or more bonuses or promotions offered by Playwins, is strictly forbidden. A list of the activities which fall within these prohibited types of play is set out below: common betting patterns across identical events; markets or selections that could be identified in one or across several accounts; placing bets on all likely outcomes of an event or any other apparent relation between players; which results in guaranteed player profits irrespective of the outcome (“Prohibited Play”).

  6. In case where a player or a group of players engage(s) in Prohibited Play in respect of a promotion, Playwins may, in its sole discretion: (i) limit the eligibility of those player(s) to participate in the relevant promotion; (ii) amend the terms of any bonus or offer; (iii) cancel and forfeit that player's or that group of players' offer, bonus eligibility, bonus amount and any associated bonus winnings at any time in respect of that promotion; (iv) settle bets at the correct odds; [and/or] (v) charge an administration cost on the player up to the value of the deposit bonus, free bet, risk free bet or additional payment to cover administrative costs incurred by Playwins with respect to any breach of these Sports Bonus Terms to a reasonable level. Where Playwins has taken a decision that a player is to lose an entitlement to any bonus or bonus winnings following any Prohibited Play, Playwins shall provide the player with an explanation of the relevant Prohibited Play in which the player has been engaged.

  7. Offers and bonuses are valid only to players who have deposited into their active player account with the Website more than $10.

  8. These Bonus Terms were prepared in English. If there are any inconsistencies in any translated version, the English version shall prevail.

  9. Playwins may, from time to time, offer promotions and/or competitions which are governed by separate terms and conditions. Any promotions, bonuses or special gifts credited to your account must be used in adherence with such terms and conditions.

  10. Playwins may cancel, amend or modify any promotion, competition, bonus or special offer by publishing the amended or modified terms or notice of cancellation on the relevant internet page of the promotion, competition or special offer. Such amendment, modification or cancellation shall take effect following the expiry of a period of 14 days of such publication, or with immediate effect, where required for security reasons, to comply with applicable law or regulation, due to abuse or otherwise where the promotion, competition or special offer is not capable of being conducted as specified as a result of exceptional circumstances.

  • Casino Bonus Terms

    All bonuses offered by Playwins will be subject to the following rules:

    1. Playwins Welcome Bonus - 100% bonus on your first deposit up to $200 Unless otherwise stated. This bonus only applies for deposits of $10 or higher! All you need to do is just deposit the money in your Playwins account and you will receive this bonus instantly!

      For example:

      Deposit $30 get $30, play with $60.
      Deposit $60 get $60, play with $120.
      Deposit $90 get $90, play with $180.

      The "Welcome bonus" terms & conditions:


      Our welcome bonus is automatic. However, there are various reasons for not receiving it and you may need to personally request it. If you have not received your automatic welcome bonus after making an approved deposit, please contact our support team. This can be done online while you are playing (click the "online support" button), or by emailing . Just remember to state your username.

    2. Spins bonus:

      • All Spins credited to a player's account must be used within 1 day from when the offer was granted. Unused spins will be removed from the account thereafter.
      • Spins are considered as a bonus and must be wagered before any winnings can be cashed out. The Spins bonus is calculated as the total value of the winnings received through the use of the spins. The total value of such credit shall be subject to the wagering requirements set out below.
      • Any and all Spins bonus(es) shall be subject to the standard bonus policy detailed hereby.
      • Players, who initiate a deposit in order to receive spins as part of a deposit offer, MUST wager their deposit amount before initiating a withdrawal. Players who withdraw their deposit without wagering will lose the spins earned from the deposit or if used, any winnings earned from the spins. Only for brands that have welcome offer upon deposit.


    3. Promotional play restrictions:

      All of Playwins's bonuses and winnings may only be cashed out after you have made at least one approved deposit and you have wagered at least 35 times (unless stated otherwise) of each bonus received – for example you must wager $350 before cashing out if you have received a bonus of $10.

      Deposits may be withdrawn before a player’s wagering requirements have been fulfilled. However, if this occurs, all bonuses and winnings will be voided/removed from the player’s account. Players must contact support in order to withdraw their deposit.
      Wagering on different games will contribute differently towards your wagering requirements.

      For all bonuses that require a deposit the wagers you place will not count towards the number of times you need to wager the received bonus until you have executed and we have received a deposit from you to your account

      Winnings received through the use of the free bonus (no deposit) or free spins shall not exceed $100. Any winnings which shall be made with the free bonus or free spins which exceeds the $100 maximum, shall be considered as nil, and shall not be recorded as winnings. Only the maximum winnings of $100 can be withdrawn by the Player subject to the terms specified in the Bonus Policy.

      Winnings received through the use of the free bonus (no deposit) or free spins are considered as bonus, and as such must be wagered 50 times before withdrawal may be made.

      Bets placed on all versions of the following games will not count towards your wagering requirements: All Video Poker games, All Roulette games, All Quick Play games, All Blackjack games, All Rush games, Hi Lo Fever, All Baccarat games, 3 Card Poker, Blood Suckers, European Roulette, Football Studio, Jackpot 6000, Keno, Big Bang, Blood Suckers, The Wish Master, Dead or Alive, Lucky Angler, Jack Hammer 2, Cloud Quest, Tower Quest, Pearls of India, Treasure Island, Mega Moolah. If the player placed bets on any of the games mentioned above before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of a player’s original deposit from a player’s withdrawal.

      When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to or greater than $4 or $0,50 per line, or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. In addition, if a player deposited with Skrill or Neteller and placed single bets equal to or greater than $2,50 of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. The foregoing shall also apply to any bonus buy features.

      The use of bonus funds purely to progress through the bonus stages is prohibited. This includes but is not limited to games such as The Wish Master, Cloud Quest, Tower Quest, Pearls of India - can result in the winnings being voided. For example (but not limited to), playing Netent’s “The Wish Master” with an active Bonus, activating 3 “wishes” to then leave the game and come back and collect the feature payout once the Bonus is gone.

    4. Daily Promotions:

      All daily bonuses are subject to a $500 maximum unless otherwise stated.

      Deposit Match Up:

      • Unless stated otherwise, this bonus only applies the 1st deposit made by a player on a single day.

      Cash Back:

      • Cash back bonuses are a percentage of house winning paid to a player.
      • Cash back bonuses are only paid once a promotion has ended.
      • Cash back bonuses that require a deposit, are paid up to the total of deposits made, and cannot exceed $500.
      • Cash back bonuses that do not require a deposit, cannot exceed $500.

      Bonus Codes:

      • If a bonus code is not entered during the required deposit transaction, the player will not be eligible for the bonus associated with that bonus code.

      Unless stated otherwise, all promotions run for 24hrs (7am -7am GMT).

    5. Additional Bonuses are issued in good faith by Playwins as an incentive for players, or as a token of appreciation for returning players who have continually shown their patronage. They are only intended for players who use the Playwins website for fun or entertainment purposes and will be denied, declined, or retracted from players who abuse the spirit of this offer. Further requirements may be set, according to the type of bonuses.

    6. Game winnings from “free spin” or “bonus” features initiated with bonus funds but completed after the bonus has been wagered, lost or forfeited will be removed.

    7. No promotional or other type of bonus will be issued or allowed once money has been cashed out and is in the players pending account. This will remain until that cashout has been either approved or cancelled and the pending account has a zero balance. The aforementioned clause will also apply should there still be an available balance in the player’s active Playwins account.

      8. Other requirements may be set, according to the type of bonuses. All bonuses and any money won from that bonus will be erased from the players account after 21 days of inactivity. This only applies to players with a remaining bonus balance.

      Playwins reserves the right to remove prize credits from the accounts, or deny a cashout request, of any players who fail to comply with any of the above conditions. In the event of a dispute, Playwins's decision is final and not subject to appeal.

      Playwins is committed to "CARE" - Customers Are Really Everything. We have implemented a professional customer support team ready to assist you 7 days a week from 8am to 1am CET. Please do not hesitate to contact the Playwins team. Just click on Contact Us

      Version Dev.246
      Last edited on 22-01-2019.

      << Back to main help page
 
  • Sports Bonus Terms

      • Welcome Offer Sport

    • You must not have received any other welcome bonus from the website.
    • We or members of our corporate group operate a number of casino websites ("Aspire Websites") and you will not be eligible to receive a Welcome Bonus, if you have received a welcome bonus on any other of the Aspire Websites. For a list of Aspire click here.
    • The Sports Welcome Bonus may not be used in conjunction with any other bonus, promotion or offer.


  • Free Bet Tokens

    • A Free Bet stake will not be included in any winnings and it cannot be exchanged for real money or any other bonuses.

    • A Free Bet Token may not be (i) combined with another Free Bet Token or SecureBet Token; or (ii) transferred by a player to another player.

    • Free Bet Tokens must be used within 30 days of being credited to the player account. Unused Free Bet Tokens will be removed from the player account after this period.

    • Free Bet Tokens do not count towards any wagering requirements.

    • A Free Bet Token cannot be split. If you choose not to use the full amount of your Free Bet Token, the remaining amount will be forfeited by you. For example, if a $10 Free Bet is used for a $5 bet, then the unused $5 of the Free Bet Token shall be forfeited.

    • The value of the Free Bet Token will not be included in any winnings derived from use of the Free Bet Token.

    • Unless specifically stated otherwise, any winnings earned from a Free Bet Token will be credited to your player account, and is available for cash out in accordance with our Withdrawal policy.

    • A Free Bet Token shall only be available for use on specified bet types, sports, leagues, markets or events – all as stated in the specific Promotion Terms or on the website.

    • If you make a bet which contributes to your eligibility to receive a Free Bet has been cancelled, we shall remove such Free Bet from your player account.

    • If you make a bet which contributes to your eligibility to receive a Free Bet Token and the bet placed with such Free Bet Token is covering opposite selections of the same event, then any winnings generated by the Free Bet Token shall be cancelled.

    • Combo and System Bets, regardless of the number of individual bets placed, may contribute to the eligibility requirement for only one Free Bet Token. For example, if you place three singles, as one bet, then such singles shall contribute to the eligibility requirement for only one Free Bet Token. Furthermore, if you place a system of three doubles and one treble bet, these bets shall contribute to the eligibility requirement for only one Free Bet Token.

    • Unless otherwise specified, any bet placed shall first contribute to the eligibility requirements of a Free Bet Token, before contributing to the eligibility requirement of any other promotional offer.

    • A Free Bet Token can only be used on the sports products.

    • Any bet that satisfies the eligibility requirement to be awarded a Free Bet Token may not later be the subject to the Cash Out function which can be found here.

    • Any bet which has been cashed-out shall not contribute to any eligibility requirement to receive a Free Bet Token.

    • Bets placed on Asian Handicap or Over/Under, and are half-lost, shall not count towards the eligibility requirements of a Free Bet Token, when such conditions are considered for lost bets only or for missed selections in an accumulator.

  • Sports Bonus Wagering

    • Unless otherwise specified, Single Bets placed at odds of less than 2.00 will not count towards any Rollover Requirements, unless expressly stated. In addition, with respect of Combo Bets or System Bets, all selections must have odds of 1.40 or greater to count towards the Rollover Requirements, unless expressly stated. 

    • The following type of bets shall not count towards the turnover requirement: any type of handicap (except 3Way Handicap), Draw No Bet, Forecast/Tricast, Over/Under bets, Void/Cancelled/Draw bets, Cashed-Out bets or bets placed with a Free Bet or a SecureBet Token. 

    • Each bonus has its own wagering requirements that determine how many times you have to spend the bonus amount you have received to have the amount moved from your Bonus account to your real money account and become payable.

    • Only the first selection bets in any market, both In-Play and pre-match, shall count towards the Rollover Requirements. Any other selections following bets placed in the same market shall not count towards the Rollover Requirements. This provision applies in conjunction with the other restrictions. By way of example only, once you have placed a bet on Team A to beat Team B on the Full Time Result market at odds of 2.20 or greater will count towards the Rollover Requirements, however a following bet placed on Team B on the Full Time Result market in the same game either pre-match or In-Play will not count towards the Rollover Requirements. 

    • Bets will only count towards Rollover Requirement once they have been finally settled.

    • Bets will only count towards Rollover Requirement once they have been finally settled. Cashed-Out bets shall not contribute to meeting the rollover or eligibility requirements of any Sports promotion. 

    • Unless otherwise specified, should a Withdrawal from the Cash Account be requested while there are funds in the Bonus Account, the balance of the Bonus Account shall be cancelled and forfeited.

    • Unless otherwise specified, you must fulfil the rollover requirements within 30 days of the bonus being taken up, otherwise the funds held in your Bonus Account will be forfeited. 

    • Should a bet, regardless of which game, violate our system and rules, it will be considered invalid. We reserve the right to deduct amounts from winnings should the player have placed one single bet of more than $50 or 50% of the bonus amount before the wagering requirements have been met.



  • SecureBet Token

    • In order to use a SecureBet Token you must have at least the equivalent amount of the amount wagered through the SecureBet Token in your real money balance.

    • If you place bet, combining real money from your player account with a SecureBet Token, you will receive the amount of the real money bet back if such bet loses.

    • A SecureBet Token cannot be exchanged for real money or any other bonus.

    • A SecureBet Token may not be (i) combined with another Free Bet Token or SecureBet Token; or (ii) transferred by a player to another player.

    • A SecureBet Token must be used within 24 hours of being credited to the player account. Unused SecureBet Token will be removed from the player account after this period.

    • SecureBet Tokens do not count towards any wagering requirements.

    • SecureBet Token cannot be split. If you choose not to use the full amount of your SecureBet Token, the remaining amount will be forfeited by you. For example, if a $10 SecureBet Token issued for a $5 bet, then the unused $5 of the SecureBet Token shall be forfeited.

    • Any winnings earned from a SecureBet Token will be credited to your player account and is available for cash out (withdrawal of funds from player account) in accordance with our Withdrawal policy.

    • Any stake back from a losing SecureBet Token will be credited to your account, and is available for cash out (withdrawal of funds from player account) in accordance with our Withdrawal policy.

    • SecureBet Token shall only be available for use on, sports, leagues, markets or events – all as stated in the specific Promotion Terms.

    • If a bet which contributed to the eligibility to receive a SecureBet Token has been cancelled, we shall remove such SecureBet Token from your player account.

    • If you make a bet which contributes to your eligibility to receive a SecureBet Token and the bet placed with such SecureBet Token is covering opposite selections of the same event, then any winnings generated by the SecureBet Token shall be cancelled.

    • Combo and System Bets, regardless of the number of individual bets placed, may contribute to the eligibility requirement for only one SecureBet Token. For example, if you place three singles, as one bet, then such singles shall contribute to the eligibility requirement for only one SecureBet Token. Furthermore, if a you place a System of three doubles and one treble bet, these bets shall contribute to the eligibility requirement for only one SecureBet Token.

    • Unless otherwise specified, any bets placed shall first contribute to the eligibility requirements of a SecureBet Token, before contributing to the eligibility requirement of any other promotional offer.

    • A SecureBet Token can only be used on sports products.

    • Any bet that satisfies the eligibility requirement to be awarded a SecureBet Token may not later be subject to the Cash Out function which can be found here.

    • Any bet which has been cashed out shall not contribute to any eligibility requirement to receive a SecureBet Token.

    • Bets placed on Asian Handicap or Over/Under, and are half-lost, shall not count towards the eligibility requirements of a SecureBet Token, when such conditions are considered for lost bets only or for missed selections in an accumulator.

  • Restrictions on Winnings

    • Unless otherwise detailed in this Bonus Policy or in any promotion, if you place a wager using only your bonus funds, and win, you will receive, depending on your chosen account currency, up to a maximum of $500 in winnings. If your winnings exceed $500 you will only receive $500.


    • No cash-out features are to be used in combination with this welcome offer. Any welcome offer used in conjunction with a cash-out feature will be voided automatically.




    Your Ability To Remove A Bonus From Your Bonus Balance
    • You are entitled to remove a bonus from your player account, if no game play has taken place with respect to such bonus. You can remove such bonus by removing manually it within “My Account”, or, by contacting our support team.


    Playwins is committed to "CARE" - Customers Are Really Everything. We have implemented a professional customer support team ready to assist you 7 days a week from 8am to 1am CET. Please do not hesitate to contact the Playwins team. Just click on Contact Us.

    Last edited on 11-03-2021.

    << Back to main help page
     
     
    Bonus Policy
    We may offer bonuses and special offers from time to time (which are subject to this Bonus Policy, the Terms of Service, and any promotion-specific terms and conditions made available to you (“Promotion Terms”).
    In the event of a conflict between the terms set in the Bonus Policy, the Terms of Service and/or the Promotion Terms, the following order of priority shall apply: (i) Promotion Terms; (ii) Bonus Policy; (iii) Terms of Service.
    This Bonus Policy comprises of the:


    General Terms Which relate To All Bonuses, Promotions and Special Offers (Whether on The Casino Products or Sports Products)

    1. All bonuses offers are strictly limited to one: (i) per person; (ii) per household address; (iii) email address; (iv) telephone number, (v) identical payment account number (e.g. if you play with us or register with us in the United Kingdom debit card or for all other players debit card or credit card) or linked Skrill accounts; (vi) per IP address; (vii) computer (viii) mobile device (mobile or tablet); (ix) e-payment account; (x) application download and/or shared computer (by way of example only: public library, internet cafe or workplace).

    2. Bets placed on the sport product or any roulette game will not count towards your wagering requirement for your casino bonus. Bets placed on the casino products will not count towards your wagering requirement for your sport bonus.

    3. You will only be able to participate in any special offers and/or bonuses offered by us if you have deposited at least $10 of real money into your player account.

    4. We may cancel, amend or modify any promotion, competition, bonus or special offer by publishing the amended or modified terms or notice of cancellation on the relevant internet page of the promotion, competition or special offer.

    5. Such amendment, modification or cancellation shall take effect following the expiry of a period of 14 days of such publication, or with immediate effect, where required for security reasons, to comply with applicable law or regulation, due to abuse or otherwise where the promotion, competition or special offer is not capable of being conducted as specified as a result of exceptional circumstances.

    6. Please note that we will not exercise this right to amend, modify or cancel any promotion, competition of special offer under this term for players who have already opted into the relevant promotion, competition or special offer, made a deposit in expectation of receipt of a bonus or otherwise commenced play in relation to the relevant promotion, competition or special offer where to do so would affect the ability of these players to:
      • receive or accrue the relevant bonus;
      • fulfil the remaining qualifying criteria for the relevant promotion, competition or special offer;
      • use, access or retain any bonuses already received or accrued,
        • except where the relevant players(s) has engaged in fraudulent or unlawful behaviour or where the amendment, modification or cancellation of the promotion is required to enable us to comply with our legal and/or regulatory obligations.


    7. Notwithstanding anything else in this Bonus Policy or any additional terms or rules which govern the provision of any gambling promotion to players, players shall not be prevented from withdrawing:
      • their deposit balance,
      • winnings from wagers made with funds in that deposit balance; and
      • winnings from any bonus which are not subject to wagering requirements or restrictions (or for which wagering requirements or restrictions have been satisfied),
      except where we are required to prevent such withdrawal of funds in order to comply with legal and regulatory obligations (including anti-money laundering requirements).

  • Sports Bonus Terms

    With respect to any bets placed on sport products, if you have both real money funds and bonus funds in your Player Account, the next wager you make will use real money funds first. If your you place a bet where the real money funds in your Player Account is not sufficient to cover such bet and you use bonus funds to cover the rest of such bet, your winnings from any such bet placed by you, will be paid to you in proportion to the real money funds and bonus funds you have used to place such bet. By way of example only, if you place a bet of $10, of which such bet is made up of $4 from your real money balance and $6 from your bonus balance and such bet generates a win of $30, your Player Account will be credited with $12 to your real money balance and $18 in bonus funds to your bonus balance. All such winnings generated by bonus funds will be subject to the terms of the Bonus Policy.

    In addition, the bonuses offered by us for our sport products will be subject to the following rules:

      • Welcome offer Sport

    • You must not have received any other welcome bonus from the website.
    • We or members of our corporate group operate a number of casino websites ("Aspire Websites") and you will not be eligible to receive a Welcome Bonus, if you have received a welcome bonus on any other of the Aspire Websites. For a list of Aspire click here.
    • The Sports Welcome Bonus may not be used in conjunction with any other bonus, promotion or offer.


  • Free Bet Tokens

    • A Free Bet stake will not be included in any winnings and it cannot be exchanged for real money or any other bonuses.

    • A Free Bet Token may not be (i) combined with another Free Bet Token or SecureBet Token; or (ii) transferred by a player to another player.

    • Free Bet Tokens must be used within 30 days of being credited to the player account. Unused Free Bet Tokens will be removed from the player account after this period.

    • Free Bet Tokens do not count towards any wagering requirements.

    • A Free Bet Token cannot be split. If you choose not to use the full amount of your Free Bet Token, the remaining amount will be forfeited by you. For example, if a $10 Free Bet is used for a $5 bet, then the unused $5 of the Free Bet Token shall be forfeited.

    • The value of the Free Bet Token will not be included in any winnings derived from use of the Free Bet Token.

    • Unless specifically stated otherwise, any winnings earned from a Free Bet Token will be credited to your player account, and is available for cash out in accordance with our Withdrawal policy.

    • A Free Bet Token shall only be available for use on specified bet types, sports, leagues, markets or events – all as stated in the specific Promotion Terms or on the website.

    • If you make a bet which contributes to your eligibility to receive a Free Bet has been cancelled, we shall remove such Free Bet from your player account.

    • If you make a bet which contributes to your eligibility to receive a Free Bet Token and the bet placed with such Free Bet Token is covering opposite selections of the same event, then any winnings generated by the Free Bet Token shall be cancelled.

    • Combo and System Bets, regardless of the number of individual bets placed, may contribute to the eligibility requirement for only one Free Bet Token. For example, if you place three singles, as one bet, then such singles shall contribute to the eligibility requirement for only one Free Bet Token. Furthermore, if you place a system of three doubles and one treble bet, these bets shall contribute to the eligibility requirement for only one Free Bet Token.

    • Unless otherwise specified, any bet placed shall first contribute to the eligibility requirements of a Free Bet Token, before contributing to the eligibility requirement of any other promotional offer.

    • A Free Bet Token can only be used on the sports products.

    • Any bet that satisfies the eligibility requirement to be awarded a Free Bet Token may not later be the subject to the Cash Out function which can be found here.

    • Any bet which has been cashed-out shall not contribute to any eligibility requirement to receive a Free Bet Token.

    • Bets placed on Asian Handicap or Over/Under, and are half-lost, shall not count towards the eligibility requirements of a Free Bet Token, when such conditions are considered for lost bets only or for missed selections in an accumulator.

  • SecureBet Token

    • In order to use a SecureBet Token you must have at least the equivalent amount of the amount wagered through the SecureBet Token in your real money balance.

    • If you place bet, combining real money from your player account with a SecureBet Token, you will receive the amount of the real money bet back if such bet loses.

    • A SecureBet Token cannot be exchanged for real money or any other bonus.

    • A SecureBet Token may not be (i) combined with another Free Bet Token or SecureBet Token; or (ii) transferred by a player to another player.

    • A SecureBet Token must be used within 24 hours of being credited to the player account. Unused SecureBet Token will be removed from the player account after this period.

    • SecureBet Tokens do not count towards any wagering requirements.

    • SecureBet Token cannot be split. If you choose not to use the full amount of your SecureBet Token, the remaining amount will be forfeited by you. For example, if a $10 SecureBet Token issued for a $5 bet, then the unused $5 of the SecureBet Token shall be forfeited.

    • Any winnings earned from a SecureBet Token will be credited to your player account and is available for cash out (withdrawal of funds from player account) in accordance with our Withdrawal policy.

    • Any stake back from a losing SecureBet Token will be credited to your account, and is available for cash out (withdrawal of funds from player account) in accordance with our Withdrawal policy.

    • SecureBet Token shall only be available for use on, sports, leagues, markets or events – all as stated in the specific Promotion Terms.

    • If a bet which contributed to the eligibility to receive a SecureBet Token has been cancelled, we shall remove such SecureBet Token from your player account.

    • If you make a bet which contributes to your eligibility to receive a SecureBet Token and the bet placed with such SecureBet Token is covering opposite selections of the same event, then any winnings generated by the SecureBet Token shall be cancelled.

    • Combo and System Bets, regardless of the number of individual bets placed, may contribute to the eligibility requirement for only one SecureBet Token. For example, if you place three singles, as one bet, then such singles shall contribute to the eligibility requirement for only one SecureBet Token. Furthermore, if a you place a System of three doubles and one treble bet, these bets shall contribute to the eligibility requirement for only one SecureBet Token.

    • Unless otherwise specified, any bets placed shall first contribute to the eligibility requirements of a SecureBet Token, before contributing to the eligibility requirement of any other promotional offer.

    • A SecureBet Token can only be used on sports products.

    • Any bet that satisfies the eligibility requirement to be awarded a SecureBet Token may not later be subject to the Cash Out function which can be found here.

    • Any bet which has been cashed out shall not contribute to any eligibility requirement to receive a SecureBet Token.

    • Bets placed on Asian Handicap or Over/Under, and are half-lost, shall not count towards the eligibility requirements of a SecureBet Token, when such conditions are considered for lost bets only or for missed selections in an accumulator.

  • Prohibited Promotional Play Which relate To All Bonuses, Promotions and Special Offers

    • We may remove a bonus and any associated winnings generated by the bonus, if we have we have reasonable grounds to believe that you have engaged and/or are engaging in any of the following practices with respect to a bonus:

      (i) if you have qualified to receive a bonus (including without limitation a deposit related bonus) and any single bet which you make with respect to such bonus exceeds 15% of your initial deposit amount used to generate such bonus .
      (ii) if you place a single bet equal to or greater than $4 - 4 EUR/USD - or equivalent in the local currency - or $0,50 per line or 15 percent of the bonus amount before the wagering requirements for the bonus have been met.
      (iii) if you deposit with Skrill and place single bets equal to or greater than $2,50 of the bonus amount before the wagering requirements for the bonus have been met.
      (iv) Irregular play and bonus and promotional abuse

      • selecting and/or opting in to a bonus or promotion and placing a single bet in excess of 15% of the value of the deposited amount until such time as the wagering requirements for the bonus have been met unless otherwise stated. For example, if you deposited $200, then the maximum bet that can be placed is $30. This rule not apply if the bet size is less than $4;


      • delayed winnings, for example, "free spin" or "bonus" features initiated with bonus or cash funds, then you step out of the free bonus or bonus round, and then you complete such free bonus or round at a later time for example, after the bonus has been wagered;


      • State Game Abuse: where you use the bonus funds to purely to progress through the bonus stages and then prior to completing the final bonus stages, you release or forfeit the bonus funds and then complete the final bonus stages with a real money bet. This includes, but is not limited to, those listed as 0% contribution in the wagering table contributions table.


      • Depositing funds to receive free/extra/bonus spins, and then wagering your deposit just over 1 time your deposit value, initiating a withdrawal and then before withdrawing you cancel the bonus.


    • We reserve the right to review transaction records and logs from time to time, for any reason whatsoever. You hereby consent in advance to same. If, upon such a review, it appears that you are participating, or attempting to participate, in strategies that we, deem to be Prohibited Promotional Play as detailed above, we reserve the right to deny, withhold, revoke or withdraw your entitlement to any promotion or bonus and winnings deriving therefrom.


  • Restrictions on Winnings

    • Your player account is made up of both real money funds and bonus funds. Your bonus funds are the total of bonus funds that have not yet met the wagering requirement as well as any winnings associated with such bonus funds. Your real money funds s are those real money funds that you have deposited and any winnings derived from such. Real money funds can be: (i) used in any applicable game; and (ii) withdrawn at any time in accordance with the Cashout Policy and this Bonus Policy.


    • No cash-out features are to be used in combination with this welcome offer. Any welcome offer used in conjunction with a cash-out feature will be voided automatically.


    • If you place a wager using only your bonus funds, and win, you will receive, depending on your chosen account currency, up to a maximum of $500 in winnings. If your winnings exceed $500 you will only receive $500. This bullet point shall not apply to: (i) any winnings received through the use of a free/extra/bonus spins where the relevant cap on winnings can be found in the Free/extra/bonus Spins Section above; and (ii) any winnings received through the use of a bonus where no deposit is required to generate such bonus and the relevant cap on winnings can be found in the Restrictions Regarding Casino Bonuses Section above.


    Your Ability To Remove A Bonus From Your Bonus Balance
    • You are entitled to remove a bonus from your player account, if no game play has taken place with respect to such bonus. You can remove such bonus by removing manually it within “My Account”, or, by contacting our support team.


    Playwins is committed to "CARE" - Customers Are Really Everything. We have implemented a professional customer support team ready to assist you 7 days a week from 8am to 00am CET. Please do not hesitate to contact the Playwins team. Just click on Contact Us.

    Last edited on 11-03-2021.

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